Have you ever wanted to volunteer in a hospital setting in order to gain experience but have not been able to interact with the patients? The ARC (Assessing Resident C-ICARE) Program at UCLA consists of a community of student volunteers, interns, staff, and those dedicated to improving overall patient satisfaction in the UCLA Medical Center and Plaza. The goal of this patient interview is to provide highly reliable patient feedback about patients’ hospital experience to the management of the inpatient/outpatient care units and the program directors of the David Geffen School of Medicine at UCLA. .

The program was created in response to falling standards in “bedside manner” as determined by the Accredited Council on Graduate Medical Education (ACGME) within the Department of Patient Affairs and by Hospital and SOM Administration. The ARC Medical Program assists in the School of Medicine’s 360 degree evaluation of their residents in five services: Pediatrics, General Surgery, Medicine, Neurosurgery and OB/GYN. The main goal of this program is to complete evaluations, using a preapproved audit tool, on residents at the David Geffen School of Medicine while identifying problems in “bedside manner” with their patients and alerting it to the residents so that they can become the best doctors possible.

To become an ARC volunteer, please fill out the application available at http://www.arcucla.hostcell.net.